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Full job description: >
The Role:
An integral member of the Skin Health & Wellness team, the Medical Office Assistant/Patient Care Coordinator is often the first point of contact and therefore plays an active role in ensuring patients receive the utmost care. The Patient Care Coordinator works with all members of the healthcare team in a coordinated and collaborative effort to engage, encourage and support patient health and is responsible for fulfilling a variety of duties in both the front and back of the office, including billing support, scheduling, patient communication and filing. Duties can be classified in the following categories:Clinical Assistant:
– Medical Administrative Assistant
– Medical Billing Assistant
– Medical Device Reprocessing Assistant
– Medical Supply Ordering Assistant
– Phototherapy Assistant
– Research Assistant
Job Type:
– This is a full-time position. Availability on evenings and weekends may be required.
Offers and Perks:
– The opportunity to work alongside a team of highly-skilled professionals.
– Extremely competitive wages and bonuses.
– Employee incentives and perks.
– Ongoing paid training and professional development opportunities.
– Consistent work hours and a commitment to work/life balance.
– Supportive team dynamics and regular opportunities for collaboration.
– Excellent mentorship and leadership.
– Safe, supportive and tolerant workplace.
Expectations for the Role:
– Answers multi-line phone system and emails and takes appointments or directs calls to the appropriate party. Prioritizes and responds to phone calls and messages in a timely manner.
– Welcomes patients as they arrive to the clinic and provides the necessary paperwork for their visit.
– Coordinates the flow of patients in the examination and treatment areas to ensure efficient use of the facility and the physician’s schedule.
– Maintains patient accounts by obtaining, recording and updating personal and financial information.
– Coordinates follow-up appointments, arranges complex appointments and ensures the management of waitlists.
– Prepares examination rooms with necessary medical supplies.
– Maintains inventory of medications and follows all procedures regarding outdated medications and other supplies.
– Provides a variety of administrative duties within clinic such as data entry, faxes, scanning, shredding, dictation letters, photocopying, preparing patient information booklets and other related tasks, as required.
– Supports the improvement of pre- and post-encounter processes (eg., identify missing vitals, lab results or screening needed for patients with appointments).Background Check:
A clear Criminal Background check, inclusive of a vulnerable sector search, is required to start. If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.
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