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[Abigail Anugengen]

At CUPS, we help Calgarians who are experiencing poverty and trauma get to the root causes of their challenges and change their lives. Using science as the foundation, people learn to manage adversity and build lifelong resilience that spans generations.

Acting with ingenuity and collaboration, we transcend traditional social service & organizational management models to lead the way to integrated, responsive and scientifically tested standards of practice in all we do.

The C2C Graduation Navigator is responsible for delivering trauma-informed care to clients with complex health and social needs. The Graduation Navigator works with C2C and Care Coordination, to assist clients who are ready to transition from intensive team supports to other case management supports or independence in community. The case management work focuses on enabling clients to obtain and maintain income, housing, social supports and improving health outcomes. The goal of this role is to support integrated care within CUPS and build the capacity of CUPS clients to achieve independence in the community.

Organizational Alignment and Performance:

Establish trusting and open relationships with clients
Support integrated care within CUPS as well as warm transfers and transitions to community based social and medical supports that align with clients’ goals
Support clients to connect with and strengthen natural supports in the community (friends, family, neighbors, faith groups)
Build client’s capacity to navigate and access appropriate community-based resources that meet their needs, such as, addictions, mental health, housing, dental care, eye care, income support, employment, transportation, food; facilitate these linkages with existing supports while avoiding duplication of care.
Provide holistic support to CUPS clients/patients including but not exclusive to case conference in hospital, attending health appointments, client transport, home visits, creation of care plans, supporting life enrichment and community connection activities.
Provide health education and help clients to understand their health care needs and responsibilities.
Advocate for client needs and guide multi-disciplinary care teams on effective and respectful approaches to working with clients living with the vulnerability of poverty or homelessness
Provide culturally aware support to CUPS clients, celebrating the diversity of clients and being aware of power dynamics of privilege and oppression that may be present
Ensure all required data is entered accurately into organizational databases including CUPS Resiliency Tool Assessment information, CUPS program Surveys, appointment notes and referrals provided
Develop and maintain current Calgary resource and referral knowledge to efficiently navigate and advocate for client needs
Create a coordinated flow of client information to internal and external client care team members for seamless continuation of service in alignment with CUPS Integrated Care service delivery model
Perform duties both alone and with colleagues in a variety of settings including in private homes, shelter, on the street, in camps, in office and while transporting clients in personal vehicle.

Click here https://ca.indeed.com/cmp/Cups-(calgary-Urban-Project-Society)/jobs?jk=1188ce9b52018302&start=0&clearPrefilter=1 to lean more and/or to apply.

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