Medical Office Assistant

Interview patients to obtain and process information required to provide hospital and medical services.

Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas. Use health software and other computer applications to book appointments or prepare reports, invoices, financial statements, letters, case histories, and medical records.

Transcribe handwritten notes, electronic dictation, or oral instructions and complete insurance and billing claim forms. Process payments, bank documents, and accounts receivable. Medical office assistants direct patients to appropriate physician or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and other offices.

Learn more from ALIS, Job bank Canada

Average Hourly


Range Hourly

$14.50 – $25.24

Average Yearly


Range Yearly

$28,275 – $49,218

Receptionists (1414)

Admitting clerk

Administrative Support Personnel

Appointment clerk

Booking clerk - hospital

Booking clerk - medical office

Dental office receptionist

Dental receptionist

Doctor's office receptionist

Emergency admitting clerk

Hospital admissions clerk

Hospital admitting clerk

Hospital receptionist

Medical administrative assistant

Medical clinic receptionist

Medical Office Administrator

Medical office assistant

Medical office secretary-receptionist

Medical receptionist

Medical Secretary

Completion of secondary school is usually required.

On-the-job training may be provided.

Medical office certification is an asset

Average hourly

Range hourly

Average yearly

Range yearly


$14.50 - $25.24


$28,275 - $49,218


Employment outlook is mostly fair across provinces. More information is available here.

Without further education, advancement opportunities are limited.

Discretion, diligence, conflict resolution skills, Comfortable in multitasking and work under pressure, Communication skills; ability to work independently and in team; flexibility; interpersonal skills; Computer literacy; highly skilled in typing

Medical office assistants work in health-care settings. They may work standard office hours or be required to work some evenings and weekends. Much of their shift is spent on their feet. Those who work in hospitals and doctors’ offices may regularly be exposed to contagious diseases

To become competent for getting a job as a medical office assistant one may need to complete a certificate program from a college preferably that offers practicum. Otherwise, with networking such position by on-the-job training is possible.