Welcome To AIMGA Forums Employment Forum PROGRAM ADVISOR – Calgary office

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    Kelly Allen-Pitchko

    The largest trusted provider of independent surgical and multi-disciplinary medical centres across
    Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health
    organizations and workers’ compensation boards, they deliver high-quality care across Canada meeting
    the needs of patients, while alleviating capacity pressure on public health systems. They are looking for
    a full-time, on office, Mon-Friday, Program Advisor.
    As the Program Advisor, you are the first point of contact with our inquiries, you have excellent
    interpersonal skills, and portray a welcoming and professional approach when dealing with patients, coworkers, physicians, and the general public.

    ● You are a well organized, very efficient, and resourceful individual who can work independently
    with minimal supervision.
    ● You are an independent thinker who makes good judgements and manages unpredictable matters.
    ● Your time management skills are impeccable and do not falter during high stress situations.

    ● You will manage incoming client inquiries through various communication platforms such as email,
    live chat, and phone.
    ● You will ensure that inquiries are tracked in appropriate systems and reporting will be critical to
    your success. It is a collaborative environment where client care is the number one
    priority. Cultivate relationships and join our clients through their healthcare journey and facilitate
    an efficient patient experience.

    ● Responds to daily client inquiries by way of providing education on the centre’s available services
    and programs
    ● Coordinates appointments between the patient and surgeon and/or other Clinicians when
    ● Coordinates surgery bookings for clients under various surgeons for the designated facility
    ● Identifies and resolves client concerns with urgency and good judgment to provide continuity of
    care including fulfilling any requests received from clients
    ● Maintains privileged and highly confidential information involving client care
    ● Provide daily reports and dashboards to management that contribute to effective channels thus
    allowing an effective intake process
    ● Perform clerical duties such as filing, copying documents and composition of meeting minutes as
    ● Acts as an effective change agent by monitoring existing processes within the Client Services
    department including recommendations of new protocols if required. Advocates for a working
    environment where continuous process improvement is a focus
    ● Actively participates in all require meetings by summarizing key learnings and identifying trends
    pertinent to patient care and outcomes
    ● Provide back-up support to other Program Advisors as required
    ● Play a critical role in the Administration team

    ● Minimum University graduate in business, health sciences or equivalent
    ● Minimum 3 years of medical administrative experience is preferred
    ● Experience in working with robust CRMs and/or electronic medical records (EMRs)
    ● High attention to detail and high level of accuracy
    ● Strong organization skills and ability to handle multiple demands by prioritizing effectively and
    respecting deadlines
    ● Demonstrate logical and ethical decision-making abilities
    ● Excellent aptitude for interpersonal relations combined with an ability to interact with senior
    management and peers in a professional and efficient manner
    ● Strong analytical skills and intuitive grasp of data
    ● Strong copy writing and oral skills
    ● Proficient in advanced MS Office software and customer service-related technological platforms
    Accommodation is available upon request for candidates taking part in all aspects of the selection

    Please contact Catherine@catherinebrownlee.com for more information

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