About the role:
We are looking for a Care Coordinator to join our Frida team to provide exceptional and personalized support to our patients through phone, email, and SMS, to help us ensure that our patients have an incredible experience with Frida. The Care Coordinator will serve as the first point of contact for our patients and will continue to guide them through their Frida journey, elevating the patient experience. Though we have an office based in Calgary, this is a remote position that is open to candidates across Canada.
Answering questions and proactively reaching out to patients via chat, phone, email, and SMS.
Active problem-solving to effectively work with new patient scenarios.
Learning the Frida process of questionnaires, virtual appointments, labs, and prescriptions while communicating with patients in an empathetic way.
Managing patients by helping them understand the benefits of Frida and guiding them on how to get the most out of the program.