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Sample 4 (Case 12) – Communication Checklist

MCAP Module 6 Viewing and Critiquing Task 4 Sample 4 (Case 12) – Communication Checklist

Watch the following video, then start the communication checklist when you are finished. Each question in the checklist will prompt you with a question about the physician’s communication skills.

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Question 1 of 7

1. Question
Listening Skills

Choose the response which best reflects the physician’s listening skills:
- Interrupts inappropriately, ignores patient's answers
- Impatient
- Borderline unsatisfactory; somewhat attentive
- Borderline satisfactory; somewhat attentive
- Attentive to patient's answers
- Consistently attentive to answers and concerns
Correct

Incorrect
Question 2 of 7

2. Question
Questioning Skills

Choose the response which best reflects the physician’s questioning skills:
- Awkward, exclusive use of closed-ended or leading questions and jargon
- Somewhat awkward; inappropriate terms; minimal use of open-ended questions
- Borderline unsatisfactory; moderately at ease; appropriate language; uses different types of quesitons
- Borderline satisfactory; moderately at ease; appropriate language; uses different types of quesitons
- At ease; clear questions; appropriate use of open and close-ended questions
- Confident; skillful questioning
Correct

Incorrect
Question 3 of 7

3. Question
Organization of Interview

Choose the response which best reflects how the physician organized the interview:
- Scattered, shot-gun approach
- Minimally organized
- Borderline unsatisfactory; somewhat logical flow
- Borderline satisfactory; logical flow
- Logical flow with sense of purpose
- Purposeful, integrated handling of encounter
Correct

Incorrect
Question 4 of 7

4. Question
Information Giving

Choose the response which best reflects how the physician gave information to the patient:
- No attempt or inapproriate attempt to give information (e.g., not truthful)
- Awkward and / or incomplete attempts to give information
- Borderline unsatisfactory; somewhat at ease, attempts to give information
- Borderline satisfactory; somewhat at ease, attempts to give information
- Gives information easliy; somewhat attentive to patient's understanding
- Confident and skillful at giving information; attentive to patient's understanding (e.g. truthful)
Correct

Incorrect
Question 5 of 7

5. Question
Professional Behavior with Colleague

Choose the response which best reflects the physician’s behavior with their colleague:
- Offensive or aggressive; frank exhibition of unprofessional conduct
- Negative attitude
- Borderline unsatisfactory: not truly respectful
- Borderline satisfactory; moderately respectful
- Demonstrates professional manner with some success
- Overall demeanor of a professional; listens, communicates effectively
Correct

Incorrect
Question 6 of 7

6. Question
Ethical Conduct

Choose the response which best reflects the physician’s ethical conduct with the patient:
- Markedly inappropriate or awkward handling of ethical issues
- No consideration of ethical issues
- Borderline unsatisfactory; minimal consideration of ethical issues
- Borderline satisfactory; minimal appropriate consideration of ethical issues
- Responds satisfactorily to ethical issues
- Considers ethical issues with care and effectiveness and responds to them
Correct

Incorrect
Question 7 of 7

7. Question
Informed Decision Making

Choose the response which best reflects the physician’s rapport with the patient:
- No attempt or inappropriate attempt at information sharing (e.g. deception, slanting of facts, incorrect information)
- Incomplete and/or biased information; overuses jargon; does not ensure understanding of issues
- Attempts to share information; omits some critical facts; uses some jargon; attempts to ensure understanding
- Gives some information on most important facts; may use jargon; attempts to ensure understanding
- Gives clear information; supports patient decision making (e.g., alternatives, risks/benefits); appropriate language; ensures understanding
- Organized; optimizes patient decision making; significant effort to make information relevant; clear language; attentive to patient understanding
Correct

Incorrect

March 27, 2022
Deidre Lake

Course Content

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Introduction 4 Topics

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Section Content

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Introductory Video

Module Objectives

Module Components

Developing Awareness 5 Topics

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Section Content

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Introductory Video

Viewing and Critiquing 5 Topics | 12 Quizzes

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Introductory Video

Sample 1 (Case 11) – Clinical Checklist

Sample 1 (Case 11) – Communication Checklist

Sample 1 (Case 11) – Interview Checklist

Sample 2 (Case 11) – Clinical Checklist

Sample 2 (Case 11) – Communication Checklist

Sample 2 (Case 11) – Interview Checklist

Sample 3 (Case 12) – Clinical Checklist

Sample 3 (Case 12) – Communication Checklist

Sample 3 (Case 12) – Interview Checklist

Sample 4 (Case 12) – Clinical Checklist

Sample 4 (Case 12) – Communication Checklist

Sample 4 (Case 12) – Interview Checklist

Deepening Understanding 3 Topics

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Section Content

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Introductory Video

Analysis and Reformulation 3 Topics

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Introductory Video

Final View and Critique 2 Topics | 4 Quizzes

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Introductory Video

Sample 5 (Case 11) – Clinical Checklist

Sample 5 (Case 11) – Communication Checklist

Sample 5 (Case 11) – Interview Checklist

Closing 3 Topics

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